Terms & Conditions
Returns, Refunds & Cancellations
All products are made to order. Once printing, embroidery, engraving, or other customization begins, orders cannot be canceled or returned for a change of mind, customer-selected sizing, or errors included in approved artwork.
Cancellation requests received before production begins will be reviewed based on work already completed and materials ordered. Any applicable charges will be explained before the cancellation is finalized.
If your order arrives damaged, defective, incorrect, or does not match the approved specifications, contact us within 5 days of delivery at shaun@squarecustoms.com with your order number and clear photos. We’ll review the issue and arrange an appropriate correction, replacement, or refund. Please keep the items and packaging until the review is complete.
This policy does not limit rights or remedies required by applicable law.
Customer-Supplied Items
Customer-supplied garments and products must be reviewed and accepted before work begins. Suitability depends on the material, construction, condition, and decoration method. We’ll discuss any known concerns before proceeding. Please tell us if an item is valuable, sentimental, or difficult to replace.
Artwork Approval
Customers must review spelling, names, numbers, dimensions, quantities, placement, and artwork before approval. Changes requested after approval may involve additional charges or production delays. Screen colors and digital mockups are representations; printed colors, thread colors, textures, and placement may vary slightly.
Payment & Production
Square Customs sends an invoice for your order with secure online payment options. We accept all major credit and debit cards. Any alternative payment arrangements must be approved before ordering.
Your invoice will include product details, quantities, pricing, applicable taxes, shipping, and any design or setup fees. Full payment and artwork approval are required before production begins unless otherwise agreed in writing. Changes to an approved order may affect pricing and turnaround.
Artwork & Logo Permissions
By submitting artwork, logos, or other content, you confirm that you own it or have permission to use it and authorize Square Customs to reproduce it for your order. We may decline artwork that appears to infringe another party’s rights.
Questions About Your Order
Contact shaun@squarecustoms.com with your name and invoice number or give us a call at
281-622-1565